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Rental Event Manager, The Franklin Institute, Philadelphia

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.

Position Description:
The Rental Event Manager is a key member of the Catering and Events department that assists with event operations. This customer-focused position must ensure that all clients have a memorable experience, free of operational and customer service issues, that truly delivers on the brand promise to welcome and inspire guests and experience genuine hospitality.
The Rental Event Manager will also be responsible for ensuring proper adherence to the operational event plan including, overseeing Rental Event Hosts and making sure that the client’s needs have exceeded. This position will also work with vendors and contractors to ensure their needs are met, and resolve any issues that may arise.

Position Requirements
 Proven success working at a sophisticated event venue that has a focus on delivering a world class visitor experience
 Experience coaching, motivating, and monitoring staff members in a fun, energetic environment
 Must be well organized, detail oriented, able to think on their feet and provide excellent customer service to guests that are expecting a one of a kind memorable event

Please visit our Careers page at https://www.fi.edu/join-our-team/job-openings or contact employment@fi.edu (please indicate the position for which you are applying in the subject line). 

The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
(Posted 6/9)

Rental Event Host, The Franklin Institute, Philadelphia

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.

Position Description:
The Rental Event Host is a customer-focused position that must ensure that all clients have a memorable experience, free of operational and customer service issues, that truly delivers on the brand promise to welcome and inspire guests and experience genuine hospitality. This position will also be responsible for ensuring the client’s needs have exceeded during the event. As well as, to create a fun, positive, inclusive team environment for all staff members and guests.

Position Requirements
Proven success working at a sophisticated event venue that has a focus on delivering a world class visitor experience

Please visit our Careers page at https://www.fi.edu/join-our-team/job-openings or contact employment@fi.edu (please indicate the position for which you are applying in the subject line). 

The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
(Posted 6/9)

Assistant Director, Guest Experience Operations, The Franklin Institute, Philadelphia

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.

Position Description:

The Assistant Director, Guest Experience Operations oversees the daily operation of the Contact Center, and is a critical leadership role at The Franklin Institute that will transform our customer experience by creating a culture of best-in-class pre and post visit service. This role will oversee strategy, planning and execution of The Franklin Institute’s Contact Center, with a focus on the Group Sales process as well as managing and reporting of the Admission Department’s funds.
The Assistant Director, Guest Experience Operations will report to the Director of Business Operations to further the Admission Departments goals and will fill in as a support when needed. This position will also be responsible for:

 Oversee the daily management and operation of the contact center with a focus on exceptional customer service.
 Deliver a seamless customer service experience across all touchpoints
 Create a fun, positive, inclusive team environment for all staff members
 Responsible for maintaining and growing a highly effective team in the contact center, focused on providing best-in-class experience for our customers.
 Responsible for overseeing the Group Sales initiatives and operations, including the proper execution of all pre visit communications.
 Generate ideas to provide continuous exceptional customer service and customer experience
 Complete the Box Office revenue reconciling procedures, including, but not limited to, the daily deposits, closing shift reports, billing and refund submissions and partner revenue reports.
 Work with HR on workforce planning to ensure appropriate staffing needs can be measured; training and development goals can be established, and contingent workforce options can be used to create an optimally staffed and trained workforce able to respond to the needs of the business.
 Assist the Director of Business Operations with achieving departmental goals within the Admission department and fill in as support for ticketing and customer service initiatives when needed.
 Determine contact center performance targets for speed, accuracy, quality, sales and efficiency, and ensuring these goals are met on a daily, weekly and monthly basis.
 Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
 Responsible for the timely completion of Payroll and schedules for the front line staff, managers, and assistant managers
 Manage department spending according to budget
 Develop departmental standards with a focus on delivering a World Class Visitor Experience

Position Requirements
 Minimum 5 years of Call Center/Contact Center management experience; strong preference to venue or attractions experience.
 Proven leadership roles with a strong background of managing a team in a visitor facing organization.
 Experience with fulfillment or ticket delivery for programs larger than 150,000 attendees annually.

Benefits Information:
The Franklin Institute offers a comprehensive benefits package including health, dental, vision, 401K, life insurance and disability coverage. We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits.

Please visit our Careers page at https://www.fi.edu/join-our-team/job-openings or contact employment@fi.edu (please indicate the position for which you are applying in the subject line).

The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
(Posted 6/8)

Director of Marketing and Communications, The James A. Michener Art Museum, Doylestown

The James A. Michener Art Museum was founded in 1988 as an independent, non-profit cultural institution dedicated to preserving, interpreting and exhibiting the art and cultural heritage of the Bucks County region. The Museum is named for Doylestown’s most famous son, the Pulitzer-Prize winning writer, James A. Michener who first dreamed of a regional art museum in the early 1960s. The Museum is housed in the former Bucks County Prison and has evolved from a modest facility with a locally derived mission to an accredited museum with a broad vision.  A solid collection of Pennsylvania Impressionist paintings, special exhibitions showcasing a wide range of historical and contemporary work as well as educational and public programs, attract annually more than 135,000 visitors from around the world, pre-pandemic. We seek a dynamic, collaborative, and strategic Director of Marketing and Communications to join our executive team and write the next chapter in the Michener’s history.

The Director of Marketing and Communications is responsible for the creative articulation of the mission and values of the James A. Michener Art Museum to loyal, existing audiences as well as well as those we wish to engage. Reporting to the Executive Director and a member of the Michener’s dynamic executive leadership team, the individual in this position will play a key role in the long-term strategic planning for the Museum. This includes the development and implementation of a comprehensive strategy that will serve to define and enhance public perceptions of the Museum, deliver key institutional messages, drive community engagement and revenue, build institutional identity, and increase awareness of collections.

Leading a small internal team, this collaborative and creative individual has responsibility for guiding the day-to-day operations of the Marketing and Communications Department, including a digital marketing manager and graphic designer.  The Director effectively coordinates their work with the work of other departments within the institution, including membership, visitor services, development, public engagement, exhibitions, and curatorial.  Additionally, the Director of Marketing and Communications develops partnerships with external stakeholders and community members to identify new and exciting opportunities in line with the vision of the Michener and aligned with its brand positioning.  The successful candidate will be a leader in fostering a clear understanding of the role that every division within this institution must play in fulfilling our mission and communicating our values. Finally, they must possess a comprehensive understanding of professional standards and best practices with regard to art museum ethics as established by the American Alliance of Museums (AAM) and the Association of Art Museum Directors (AAMD). They are expected to maintain a genuine and proactive commitment to diversity, equity, accessibility, and inclusion; to ensure the organization is a thought leader in social justice, social access, and full social inclusion.

Primary Responsibilities:

The successful candidate will be a dynamic, energetic, and inspiring seasoned professional with management experience in the field of marketing and communications, project planning and implementation, budgeting, the development of marketing and advertising campaigns, brand engagement, the use of social media, and a familiarity with data analysis as it applies to visitor behavior and audience segmentation. Previous experience working in cultural institutions is desirable. The candidate should be able to demonstrate the ability to work successfully with others including museum staff trustees, and a diverse group of external constituencies including volunteers, donors, consultants, and vendors.  Excellent written and oral communication skills are needed along with the ability to utilize a variety of software programs, databases, and other tools.

The candidate will:

  • Participate as a member of the Museum’s Executive Team and work closely with the Executive Director and department directors to address high-level organizational issues and opportunities.
  • Attend board meetings and take on occasional cross-functional projects to advance the mission. 
  • Manage several critical functions within the Museum: marketing, communications, press relations, digital and social media, and editorial and graphic design. 
  • Demonstrate a nuanced understanding of the Museum’s mission and core activities and an ability to engage both established key constituencies and new audiences. 
  • Shape a broad understanding and acceptance of the value of marketing within the institution and foster a culture in which each department is supportive of the Museum’s marketing goals.
  • Work effectively across the institution, coordinating many related communications activities to ensure that they reflect the institution and its core values.
  • Have primary responsibility for the planning, creative direction, and implementation of marketing campaigns for the institution as a whole, as well as special exhibitions, collections reinstallations, programs, special events, and new initiatives; the development of successful strategies for engaging the public through effective press relations and social media strategies.
  • Oversee the development of a digital communications strategy and its implementation through digital marketing, e-mail and e-newsletter campaigns, social media, and the Museum’s website.
  • Collect and assess audience and visitor data to develop engagement, resource allocation, and revenue generating strategies based on these.
  • Prepare and manage budgets for individual departments, exhibitions, and projects.
  • Identify, retain, and manage the Museum’s relationship with consultants and vendors who provide marketing and communications-related services. 
  • Provide effective and timely information to the Executive Director and executive leadership team to support decision making.
  • Direct and supervise the work of staff reports.
  • Participate, as needed, in events organized by the museum for the benefit of its members or various constituent groups such as the Board of Trustees, Corporate Business Partners, and others
  • Serve as a representative of the museum in various professional organizations and events and maintains a strong and effective relationship with those at peer institutions in this country and abroad.
  • Perform other duties as assigned by the Director.

Qualifications and Skills:

  • Bachelor’s degree in communications, marketing, or similar field. MBA a plus.
  • Must have 5+ years’ experience leading a marketing or communications team.
  • Proven experience developing and implementing an integrated branding, marketing and communication plan in a non-profit setting.
  • Knowledge of museum operations, the arts industry and arts marketing preferred.
  • Experience identifying and effectively engaging diverse audiences.
  • A commitment to effective partnerships with other department heads, especially development, to realize mission-based goals.
  • Proven experience in developing and managing an annual budget.
  • A goal-driven strategic thinker with creative vision, critical thinking skills, and a positive, team-oriented, and flexible attitude.
  • Be an interactive and collaborative partner with colleagues throughout the organization, educating them on the marketing and communications strategies, programs and plans.
  • Strong storytelling, writing, communications, and public speaking skills, and substantive experience utilizing all of these in internal and external environments.
  • A high level of organizational and project management skills with strong attention to details, deadlines and follow-through.
  • An intelligent self-starter and finisher who is creative, energetic, nimble, accountable, collaborative and team-oriented.
  • Excellent interpersonal skills; individual must be personable and diplomatic in working with diverse constituency and staff.
  • Expertise integrating content marketing, social media, and traditional earned media efforts.
  • Demonstrated competencies with evaluation metrics and tools, including performance indicator development and Google Analytics reporting to show effectiveness in converting users to customers.
  • Technical proficiency with all the major social media platforms and an understanding of their role in an overall marketing strategy.
  • Knowledge of tourism, non-profit marketing; and the Greater Philadelphia region and culture a plus.

Salary is commensurate with experience plus excellent benefits. This is a full time regular, non-exempt position. The James A. Michener Art Museum is an Equal Opportunity Employer.

Education Level: 
Bachelor’s degree in communications, marketing, or similar field. MBA a plus.

 

Interested candidates should submit your resume, cover letter with salary requirements, and position-specific writing samples to jobs@michenerartmuseum.org Applicant review will continue until the position is filled. Please indicate your last name and “Director of Finance” in the subject line. No phone calls, please. We will respond to those candidates whose qualifications are best aligned with the components of this job description.
(Posted 6/3)

Executive Director, The Berman Museum of Art at Ursinus College, Collegeville

The Berman Museum of Art seeks candidates with an experienced, visionary, energetic, and enthusiastic commitment to liberal arts education and a cross-disciplinary approach to integrating museum programming into the living and learning environment of the college. The ideal candidate will have the ability to navigate multiple constituencies on campus and beyond while playing a vital public role in representing Ursinus College to donors, alumni, and a broad external community.

ABOUT THE BERMAN MUSEUM OF ART AT URSINUS COLLEGE:

The Philip & Muriel Berman Museum of Art at Ursinus College opened in 1989 and celebrated a significant expansion in 2010 to accommodate permanent collection resources in the Henry ‘48 & June Pfeiffer Wing. The original Alumni Memorial Library, this free-standing 17,000 square foot facility also features the Berman Foundation Sculpture Terrace, a LEED certified green roof installation, which holds significant works by Lynn Chadwick and George R. Anthonisen. The Berman Museum of Art has a national reputation as a leading academic cultural institution known for its excellence in exhibitions, educational and public programming. The permanent collection, heavily focused on 18th – 21st century American Art, numbers over 8,000 objects and has key areas of strength, including Modern Japanese printmaking, a strong works on paper collection that spans art historical genres, photography, and a 60+ collection of contemporary outdoor sculpture sited throughout the campus. The Museum presents exhibitions of regional, national and international significance, mounting 8-10 installations annually. The Museum was reaccredited by the American Association of Museums in 2020.

The Berman Museum at Ursinus College is the only college/university art museum in the Philadelphia to Reading corridor and is one of two college museums in the state of Pennsylvania that is accredited by the American Alliance of Museums. The Berman Executive Director is in a unique position to link the museum to the college community as well as serve as a cultural ambassador to the public at large.

To learn more about the Berman Museum and Ursinus College, visit: https://www.ursinus.edu/berman/.

POSITION SUMMARY:

The Executive Director sets the vision for the future, provides focus, and establishes priorities for a dynamic organization that connects the museum’s collections, exhibitions, and programs to the academic mission of the college and engages an external audience from the vibrant communities and urban environments in the region. S/he nurtures relationships on campus and in the community for exhibitions, research, scholarship, programming, and fundraising. This highly collaborative position intersects with all disciplines on campus and with a national network of colleagues. A relationship builder, the Executive Director uses this respected program to increase regional and national visibility, secure and steward external resources, and represents the Museum and the College as an ambassador to the field at large. The Executive Director reports to the Vice President for Academic Affairs/Dean of the College.

RESPONSIBILITIES:

The Executive Director will:

  • Oversee daily operations of the Berman Museum to assure its protection and maintenance.
  • Supervise staff of three full-time professionals and additional subcontractors while providing an overarching artistic vision for the museum.
  • Oversee the museum’s financial management and annual operating budget.
  • Establish policies in consultation with the college administration and museum staff.
  • Work closely with the college Advancement Department to secure funding from individuals, corporations, foundations and other public and private sources to support the museum’s operations, exhibitions, programs and special projects.
  • Work closely with the college Marketing and Communications Department to coordinate media coverage and audience development.
  • Maintain best practices in accordance with the American Alliance of Museum’s standards to ensure continuation of the Berman’s accreditation.
  • Oversee the museum’s permanent collection through inspired acquisitions, high-quality gifts, and standard deaccession practice.
  • Engage the college community and general public by developing, in consult with the Creative Director, a roster of innovative exhibitions that enrich the appreciation of historical and contemporary artworks.
  • Serve as a local, national, and international advocate for the Berman with strong relationships with curators, scholars, artists and gallery owners.
  • Expand collaborative relationships within the cultural community in the Philadelphia region as a compelling, energetic and enthusiastic spokesperson.
  • Initiate collaborations with faculty and students by developing exhibitions from the museum’s permanent collection with the goal of fostering valuable educational experiences.
  • Oversee the Berman’s National Advisory Council (BNAC) and cultivates and stewards the members comprised of Ursinus faculty, community and cultural leaders, and supporters of the Berman. Collaborates with BNAC members to secure new sources of funding while expanding the Berman’s reach and stature.
  • Create a positive work environment for Berman Museum Staff, Ursinus student workers, and interns.
  • Coordinate with museum staff, lectures, artist conversations and other events.
  • Responsible for long term strategic planning of the Berman program in concert with the Ursinus College institutional plan.

QUALIFICATIONS:

The ideal candidate will have:

  • A Master’s or Ph.D. Degree in Art History, Arts Administration, Museum Studies, or a related field.
  • At least seven years of senior leadership in museum management and curatorial experience.
  • Fundraising success in an academic and/or museum setting.
  • Excellent interpersonal skills and experience mentoring staff and managing employees.
  • Experience with the AAM Accreditation process.

COMPENSATION:

Salary commensurate with experience. The College offers a valuable benefits program for all eligible employees.  For a full description of college benefits, please refer to the HR webpage or click on this link:  Employee Benefits | Human Resources | Ursinus College

URSINUS AA/EO STATEMENT:

Ursinus is an AA/EO employer. Ursinus College does not discriminate on grounds of race, color, national origin, gender, sexual orientation, gender identity or expression, religion, age, creed, ancestry, veteran status, marital status, disability, or other classification protected by applicable law in the administration of any of its educational programs or activities or with respect to employment.

Start Date:

Fall 2021

Education Level: 
Master’s or Ph.D. Degree in Art History, Arts Administration, Museum Studies, or a related field

Bill Appleton is the MCA consultant leading this search. To be considered for the position, you must submit a current resumé, a one-page narrative describing interest and experience, and three professional references utilizing our online application system:

https://mcaonline.com/searches/executive-director-berman-moa

Once all your materials have been submitted online, you will receive a confirmation of your submission via the email address you have provided in the application.
(Posted 6/3)

Museum Intern, Bushy Run Battlefield Heritage Society, Jeannette

Museum Intern, Part Time Seasonal position June – August.

Application deadline is June 1st.

We have a wonderful opportunity for college level students to gain real world, paid experience. If you are in a degree program in Business, Marketing, Communications, or History, check out this job!

Our Museum Intern supports Bushy Run Battlefield Heritage Society’s Facilitator by:

  • Provide accurate information regarding the history and significance of the battlefield, Historical Society and local area to visitors.
  • Help to organize and promote additional specials in person and virtual events (the annual battle reenactment, lectures, nature walks, tea parties, car cruise, Haunted History Hayride, etc.,) by participating in planning; setup and take down, marketing; and working with the necessary volunteers and/or PHMC staff for each event.
  • Help with updating all social media accounts and website. May create original print marketing materials, Press Releases, Social media ads, and videos for approval.
  • Operation of the ticketing fee collection, gift shop collection and site rental collection programs.
  • Provides coverage of reception desk and formal/informal interpretive talks to individuals and/or groups.
  • Establishes and maintains professional and effective working relationships with the BRBHS Board, PHMC staff and contractors, interns, volunteers, local historical societies, tourist boards, and the general public.
  • Assists in curatorial museum work under the supervision and direction of the Facilitator and PHMC Regional Curator.
  • Performs other duties as assigned by the Facilitator.
  • Ability to fully comply with all State requirements for operating due to Covid-19

Job Qualifications:

  • Pursuing Bachelor’s degree in Business, Marketing, Communications, or History is preferred but not required.
  • Computer, and retail experience is required.
  • Excellent oral and written communication skills are required.
  • Strong interpersonal skills, enthusiasm, reliability, and willingness to work directly with volunteers and the public.
  • Proficient knowledge of Microsoft Office (Word, Excel, PowerPoint, Publisher), Facebook and other social media platforms is required. Experience with MailChimp is a plus.
  • Must have a valid driver’s license and the ability to learn how to safely operate an eight-person golf cart.
  • Knowledge of First Aid and CPR is while not required is a plus.
  • 29 hours per week; part-time seasonal position $11/hr. No benefits available for this position.
  • Thursday: 8:30 a.m. – 5:00 pm (with 30 minute lunch)
  • Friday and Saturday: 8:30 a.m. – 5 p.m. (with 30 minute lunch)
  • Sunday: 11:30 a.m. – 5 p.m.
  • Hours may increase over the season as State restrictions on operating hours are revised. Normal operating hours require 37.5 hours a week Wednesday -Sunday.

Please email resume to Facilitator@bushyrunbattlefield.com
(Posted 5/26)

Grant Writer, The Senator John Heinz History Center, Pittsburgh

The Heinz History Center, an affiliate of the Smithsonian Institution and the largest history museum in the Commonwealth of Pennsylvania, is currently seeking a full-time Grant Writer to successfully match government and foundation fundraising needs of the Heinz History Center and our branch museums (Meadowcroft Rockshelter & Historic Village, Western PA Sports Museum, Detre Library & Archives and Fort Pitt Museum) by researching foundation and government funding opportunities; writing and coordinating specific proposals that match the History Center’s organizational needs with funder priorities; following up to secure funding; and reporting to funders on the progress of the History Center’s initiatives they have supported.

This is a full-time position within the Advancement Team while reporting to the Vice President.

The primary responsibilities of the Grant Writer include:
•    Review the History Center’s strategic plan and project priorities and align fundraising goals to plan. 
•    Work with the Vice President, Advancement Director, Corporate Relations Director, and all departments to enumerate and verify the prioritized needs of the organization with respect to the strategic plan and projects seeking funding. 
•    Participate in brainstorming sessions to decide on priorities. 
•    Identify potential funders. 
•    Assist in research and lead the efforts to write drafts of proposals and reports to foundations and government entities.
•    Explore published information, electronic databases, and other research tools to determine potential funders’ priorities for funding and investment. 
•    Follow up with funders to refine the nature of the ultimate request. 
•    Track and write proposals and reports for new and renewing foundations. 
•    Maintain and update department files and databases on foundations and government agency. 
•    Develop an accurate updated database of foundations and government entities.

Requirements

Requirements 
The successful candidate must have the following credentials:
•    Bachelor’s Degree and 4-7 years of related experience. 
•    A proven ability to take direction, but to also work with minimal direct supervision and manage multiple projects, while being a committed team player.
•    The ability to read and understand organizational budgets.
•    Must be a self-starter and be proactive in anticipation of team needs and have the ability to creatively solve problems.
•    Superior written and oral communication skills; excellent analytical, critical thinking, and organizational skills with precise attention to detail.
•    A high degree of competency in the MS Office suite, particularly Excel, PowerPoint, and Word, and the ability to learn new applications quickly.
•    Ability to work independently (especially during hybrid office hours).
•    The work is detail-oriented and requires flexibility, positivity, effective time-management, precision, patience, efficiency, and integrity.
•    Must include writing sample with cover letter.

Please click here for application instructions.
(Posted 5/24)

Director of Marketing and Communications, Please Touch Museum, Philadelphia

The Director of Marketing & Communications plays a vital role in developing, executing, and evaluating the integrated marketing and communications strategy to advance the Museum’s institutional brand and mission, positioning Please Touch Museum for future growth.

The Director will work to increase Please Touch Museum’s visibility, ensuring institutional messaging and brand integrity across all owned, earned, and paid platforms. The Director will coordinate a broad range of activities that advance the Museum’s mission, strategic plan, brand, reputation, and supports revenue generation. This role contributes significantly to meeting the organizational goals and objectives and is responsible for aligning department goals and initiatives with the strategy, mission, and values of the Museum.

This role will manage external freelance/agency relationships and future MarCom staff.

Essential Functions:

  • Develops and executes comprehensive integrated marketing and communication strategy and corresponding budgets to support revenue goals while elevating Please Touch Museum’s visibility locally and nationally.
  • Create and execute content strategy aligned with the strategic plan and ensure brand integrity for internal and external audiences across all Museum owned, earned, and paid platforms.
  • Serves as the primary writer, authoring copy that clearly articulates institutional messaging across a broad range of touchpoints including website, news stories, social media, advertising, press releases, annual reports, op-eds, ad copy, constituent communications, collateral, museum signage and wayfinding, etc. Develop talking points for Museum spokespersons and employees, and other communique as needed.
  • Oversee the creation and execution of creative brand assets to support Museum-specific initiatives including traveling exhibits, fundraising campaigns, membership and admission campaigns, community, and special events, etc.
  • Partners with Director of Member and Visitor Services to develop and deploy a compelling advertising and outreach strategy to meet and exceed revenue goals.
  • Engages and collaborates with colleagues to understand departmental priorities to create narratives and campaigns that leverage key initiatives in support the Museum’s strategic plan.
  • Hires, directs, and evaluates freelance/agency partners and MarCom staff with an emphasis on creating inspiring work, championing individual strengths and team collaboration, and developing team capabilities to uplift and support Museum initiatives.
  • Ensures effective management and trafficking of creative requests utilizing internal and external resources in support of Museum initiatives, ensuring final delivery is on brand, on time, and on budget.

The position’s essential functions listed above describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

Minimum Qualifications:

  • Bachelor’s degree – Field of study: Marketing, Communications, Journalism, or related field.  
  • 8 years’ experience demonstrating outstanding integrated communication, experience including editorial, marketing, advertising, social media, public relations, and creative expressions.
  • Excellent written and oral communication skills, including ability to persuasively present marketing and communication strategies; strong critical thinking and interpersonal skills, Familiarity with AP Style preferred.
  • Must have a solid understanding of marketing and communication principles, must be fluent in current technologies and up to date on best practices in digital communications/social media.
  • Demonstrated experience and success in developing communication and brand management strategies. Analyze data to make informed decisions and guide/refine strategies.
  • Understanding of effective integrated communication and content marketing strategies and analytics. Demonstrated experience and success in developing communication and brand management strategies across platforms that drive results.
  • Ability to manage multiple, complex and time sensitive priorities.
  • Ability to work as a collaborative team member and lead direct reports/agency/freelancers to produce creative work and meet broad institutional goals.
  • Adobe Creative Suite, MAC, PC and Microsoft Office Suite. Strong capabilities with social media platforms and Web CMS, working knowledge of SEO/SEM, PPC, Google Analytics and HTML.  Video editing skills preferred.
  • Experience with digital photography/DSLR camera, iPhone video/photography preferred.
  • Ability to establish work priorities and set/meet deadlines. Ability to handle difficult overlapping problems in a professional and positive manner, while working independently.
  • Ability to step back, think big, push creativity, and have fun.
  • Valid Driver’s License required.
  • Must have PA Criminal History, FBI fingerprints, and PA Child Abuse Clearances. All background check clearances must be complete prior to hire.

Apply at http://www.pleasetouchmuseum.org/careers/

Please Touch Museum offers an excellent work environment, benefit, generous time off package and competitive salary. To apply for this opportunity, please fill out our online application. Should you have questions on the application process or require assistance in completing our application, please email employment@pleasetouchmuseum.org .

Please Touch Museum is an Equal Opportunity Employer that actively seeks and employs without regard to race, color, religion, gender, sexual orientation, transgender, pregnancy, medical condition, national origin, age veteran status, disability, citizenship, ethnicity language, socio-economic status, family or marital status or other classifications identified and protected by applicable federal, state or local laws. This policy governs all aspects of employment, promotion, assignment, discharge, training, wage & salary administration, employee benefits, application of policies and other terms and conditions of employment.
(Posted 5/24)

CEO, The National Civil War Museum, Harrisburg

The National Civil War Museum, a member of the Smithsonian Institution Affiliation Program, seeks an energetic, knowledgeable, and inspiring leader with a proven track record of museum experience and a vision for the future to serve as the new CEO. The chief executive reporting to the Board of Directors will provide leadership and vision as well as plan and direct Museum activities and operations through the Museum staff. The chief executive implements policies approved by the Board, manages the organization’s programs and operations, represents the Museum in the community as well as continue raising the Museum’s national profile.

The ideal candidate for this position will be knowledgeable about the American Civil War. This would include its academic trends, the Civil War community, latest scholarship, and the general audiences. Ability to speak in an engaging and persuasive manner about exhibitions and programs, and the value of museums to varied constituencies including collectors, civic officials, foundations, members, and a diverse public. In addition, the ideal candidate will have practical non-profit expertise in operations preferably in a museum and/or historical setting. This candidate must serve as a catalyst in annual fund and capital campaign fundraising.

This position requires a bachelor’s degree in a related field. A master’s degree is preferred. Five or more year’s management experience, with a proven track record in fundraising, strategic planning, fiscal management, and brand development. The successful candidate will have demonstrated experience in budgetary and programmatic performance including the ability to plan, manage, control, and review the organization with a results-oriented approach. Must have the ability to attract, retain, lead, and motivate quality staff and volunteer leadership and be an articulate spokesperson on behalf of the Museum.

PRINCIPAL ACTIVITIES
1. Oversees the development, implementation, and evaluation of all programs and services that support the mission of the Museum.
2. Leads the staff and Board in overseeing the development of a realistic annual budget and operational plan and makes financial decisions consistent with the budget approved by the Board.
3. Develops a staffing structure that supports the efficient delivery of programs and services, accomplishment of major goals identified by the strategic plan, and effective overall management.
4. Oversees the hiring and management of the staff, including the implementation and ongoing revision of personnel policies approved by the Board and provides oversight related to the staff performance review process.
5. Along with the Director for Development, the CEO will work collaboratively with the board and staff on all fundraising efforts, including, but not limited to, individual prospect identification, donor relations, donor cultivation, and donor solicitation, and supervises implementation of fundraising policies approved by the Board.
6. Working with the Governance committee the CEO will assist in board development, including the identification and the securing of board members.
7. Provides regular, timely internal financial statements to the Finance Committee and Board of directors that compare performance to budget and to the previous year or other benchmarks. Plans for adequate cash flow to cover operational needs and monitors on a regular basis. Conducting multi-year financial analysis, reviewing trends, engaging the Board in discussions about financial stability, including the development of adequate operational reserves.
8. Responsible for working with Board and staff to engage volunteers in Museum activities.
9. Complies with local, state, and federal, legal requirements.
10. Builds positive relationships with partner organizations, like minded groups, policy makers, the media, and others.
11. Represents the Museum by participating in key associations and organizations, serving on committees and advisory groups, and speaking in public settings.
12. Performs all other duties as required by the Board of Directors.

EFFECT ON END RESULTS:
This position assures that The National Civil War Museum is achieving its strategic goals & objectives that the Museum will be operating in a financially sound manner staffed with competent individuals and have a functioning & informed group of volunteers.

Salary range: $100k – $130k.

The National Civil War Museum is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

How to Apply—Please submit resume with cover letter that sets out your interest in the role and describes the aspects of your experience relevant to the above criteria. Resumes received by June 30, 2021 have best opportunity for consideration.

Submit to: info@nationalcivilwarmuseum.org or NCWM Search Committee 1 Lincoln Circle at Reservoir Park Harrisburg, PA 17103

Custodial Guide 1, The State Museum, Harrisburg

The Custodial Guide 1 (CG1) provides excellent customer service to visitors of The State Museum through a variety of methods including admission sales using a point-of-sale ticketing system, interpretation by giving tours to the public, assisting with educational activities and programs, along with other visitor services. This position assists with group coordination, helping to ensure group visits are well coordinated and enjoyable for staff and visitors. This position performs light housekeeping in the lobby and Curiosity Connection as needed.

Please click here for more information or to apply.
(Posted 5/21)

Chief of Staff, Carnegie Museum of Art, Pittsburgh

About Carnegie Museum of Art

Carnegie Museum of Art (CMOA) is arguably the first museum of contemporary art in the United States, collecting the “Old Masters of tomorrow” since the inception of the Carnegie International in 1896. Today, the museum is one of the most dynamic major art institutions in America. The collection of more than 34,000 objects features a broad spectrum of visual arts, including painting and sculpture; prints and drawings; photographs; architectural casts, renderings, and models; decorative arts and design; and film, video, and digital imagery. The museum also houses the archive of over 70,000 negatives by Charles “Teenie” Harris, who worked as staff photographer for The Pittsburgh Courier, one of the nation’s most prominent Black newspapers. Through programming, exhibitions, publications, and partnerships, the museum explores the role of art and artists in confronting key social issues of our time, combining and juxtaposing local and global perspectives. With unique history and resources, CMOA strives to be a leader in defining the role of art museums for the 21st century.

CMOA’s mission: “We create experiences that connect people to art, ideas, and one another. At CMOA, we believe creativity is a defining human characteristic to which everyone should have access. CMOA collects, preserves, and presents artworks from around the world to inspire, sustain, and provoke discussion, and to engage and reflect multiple audiences.”

CMOA is one in a family of four diverse, dynamic museums operated by the Carnegie Institute—Carnegie Museum of Art, Carnegie Museum of Natural History, Carnegie Science Center, and The Andy Warhol Museum. Together the Carnegie Museums of Pittsburgh (CMP) endeavor to preserve and expand the resources of art and science as agents of personal growth and social advancement in Pittsburgh, Pennsylvania and beyond.

CMOA welcomes approximately 400,000 visitors each year to its facility, which is shared with Carnegie Museum of Natural History. The Museum’s consolidated operating budget is $18M with 60 full-time staff and 25 part-time staff.

For more information about CMOA, go to https://cmoa.org/.  

About the Position

CMOA seeks a bright, charismatic, and entrepreneurial leader to join the Museum’s Senior Leadership Team as the Chief of Staff (CoS). The CoS partners with the CMOA Director and others on organizational initiatives, strategic planning, and policy decisions, and ensures that the museum’s strategic goals are met in creative and efficient ways. 

A trusted advisor, this person will work intimately with the Director to further the organizational mission of the museum by setting operational standards and administrative processes that enable CMOA to effectively fulfill its commitments to staff, funders, community members, Advisory Board members, institutional partners, and other constituents.

This is a highly strategic and facilitative role that requires operations expertise, political savviness, collaboration skills, ambition, and exemplary communications skills. The person in this role must be able to successfully partner with stakeholders across the entire organization to advance strategic priorities and ensure business results are delivered. In turn, the CoS will have privileged access to the inner workings of the Museum and exposure to a number of unique challenges. This position holds tremendous opportunity to accumulate a comprehensive understanding of the Museum and its operations and to contribute meaningfully to organizational strategy. The successful candidate will be diplomatic, discrete, proactive, a direct communicator, a highly organized project manager, and committed to the vision and values of the CMOA.

Top Priorities for the Incoming COS

  • Be a bridge. Connect the internal dots for leadership, staff, and CMP, and operationalize the museum’s strategic priorities.

  • Be the “right hand” and trusted advisor to the CMOA Director. Liaise with the Senior Leadership Team, Advisory Board, the larger Carnegie community, and external partners. 

  • Be a North Star. Foster greater and more effective communication, processes, and procedures across the museum and CMP that will allow the team to build on existing successes.

  • Be committed to the work of anti-racism and IDEA. Align strategies, people, processes, and policies with organizational values and aspirations to create a Museum where anti-racism and cross-culturalism permeate every aspect of collective work.

  • Be an advocate for the culture of the workplace. Champion the connections between mission and operations at every level and be a positive and effective agent of organizational change.

About Your Responsibilities

  • Strategic Leadership and Project Management

  • Oversee day to day business support functions, set operational standards, create and maintain effective administrative processes. Ensure successful implementation by engaging the right participants, setting the agenda, and ensuring the Director is well prepared and that their time is leveraged effectively

  • Assist CMOA Director and Advisory Board on strategic planning efforts; Disseminate strategic direction and goals to teams across the museum, determine tactical plans in concert with members of CMOA’s Senior Leadership Team, and track museum-wide progress to goals

  • Identify and pursue strategic institutional partnerships in order to broaden the public reach of the museum; Serve as lead project manager for such initiatives

  • Oversee the museum’s contracting process with regular input from legal counsel and CMOA’s Senior Leadership Team. Prepare and negotiate contracts in support of the museum’s operations and strategic goals

  • Responsible for working in concert with CMOA Director to ensure the effective operation of the museum in keeping with appropriate standards of quality and excellence

  • Other duties as assigned, including but not limited to representing the CMOA Director at meetings and events, participating in CMP planning efforts, iterating and communicating internal and external policies, and managing institutional priorities and concerns as they emerge

Collaboration and Coalition Building

  • Act as liaison with Carnegie Museums of Pittsburgh (CMP) finance, human resources, general counsel, facilities planning & operations, IT, development, and visitor services to advance strategic priorities and ensure business results are delivered; collaborate with CMP to align CMOA accountabilities

  • Assess and collaborate with the staff and the Senior Leadership Team in order to understand where influence or key decisions are required to resolve problems and/or mitigate risk.

  • Work closely with the CMOA Advisory Board and its committees to advance the strategic goals of the museum. Monitor Advisory Board committee goals and track progress to date. Collaborate with CMOA Director on preparations for quarterly Advisory Board meetings and all board-related reporting

  • Coordinate, orchestrate, and synchronize projects or commitments directly involving the staff; create special working groups, teams, or task forces as new opportunities arise

  • Communications

  • Elevate issues about which the Director should be aware, and, conversely, represent the Director’s position to constituents throughout the Museum

  • Proactively monitor trends within and across business support teams to iterate and improve workflows and communication

  • Manage the collection and communication of data to inform business decisions, monitor performance, and achieve objectives. Provide regular and clear reporting to CMOA Director and other stakeholders on business and team performance

  • Streamline time management, information, and decision processes to be more effective for the CMOA Director and the Senior Leadership Team

  • Serve as CMOA’s primary liaison with CMP Human Resources to oversee personnel functions, including processes and decision-making regarding hiring, selection, promotion, termination, compensation, and performance management and review

  • Guide preparation of executive communications for the CMOA Director, including remarks at special events, meeting talking points, and materials for various speaking engagements involving internal and external audiences. Leads agenda setting for all-staff meetings

  • Actively cultivate contacts within the museum field, art world, and philanthropic community. Keep abreast of relevant trends and issues in the museum field. Advise CMOA Director on such matters insofar as they are germane to institutional advancement and the museum’s strategic priorities

  • Organizational Culture

  • Work closely with members of the CMOA Senior Leadership Team and CMP business partners to identify and implement solutions to workplace challenges

  • Manage professional development activities for CMOA’s professional staff and advises on the allocation of related resources

  • Proactively foster an inclusive organizational culture and manages employee engagement efforts

  • Promote teamwork and mutual respect across the organization

About You

  • Results/action-orientation; self-directed, highly organized, strategic thinker with a get-it-done attitude

  • Proven experience in a management role; sharpened business administration, strategic planning, accounting and financial reporting, recruitment and performance management, and contracting experience is essential

  • Relationship builder with a successful record of galvanizing partners (internal, board, funders, community) and managing relationships within a complex, multi-faceted organization

  • Highly developed communications skills (written/verbal) and interpersonal savvy

  • Organizational and political agility; developed negotiation skills

  • Unquestionable personal code of ethics, integrity, diversity and trust

  • Good sense of self and strong personal presence

  • Mission-driven; passionate about the CMOA and related constituencies

  • Willingness to work hard and take direction—but also creatively solve problems for which the answers aren’t always obvious

  • Superior organizational planning, and meticulous project management skills

  • Tested ability to manage and motivate staff from diverse backgrounds in a team-oriented environment

  • Proven ability to analyze and synthesize complex data, manage risk, and guiding teams to make informed operational decisions

  • Demonstrated experience managing a complex organization to increasing levels of service, recognition, and support

  • Nimble; comfortable operation with varying degrees of ambiguity and with broad guidance in a fast-paced environment

  • Must be proficient with Microsoft Office Suite; expected to gain familiarity with Asana, the museum’s project management software, Raiser’s Edge, and Financial Edge

  • The ability to cultivate and maintain a network of professional contacts in the arts is essential

To apply to this position please visit www.DRGsearch.com

(Posted 5/21)

Preparator and Exhibitions Specialist, Phillips Museum of Art, Franklin and Marshall College, Lancaster

Franklin & Marshall College is a residential college dedicated to excellence in undergraduate liberal
education. Its aims are to inspire in young people of high promise and diverse backgrounds a genuine and enduring love for learning, to teach them to read, write, and think critically, to instill in them the capacity for both independent and collaborative action, and to educate them to explore and understand the natural, social and cultural worlds in which they live. In so doing, the College seeks to foster in its students qualities of intellect, creativity, and character, that they may live fulfilling lives and contribute meaningfully to their occupations, their communities, and their world. The Phillips Museum of Art at Franklin & Marshall College is a forum for the creative process and fosters an understanding and appreciation of the arts, which include contemporary, historical, & multicultural materials.

Job Description:

The Preparator and Exhibitions Specialist ensures the Phillips Museum of Art and its galleries in the Susan and Benjamin Winter Visual Arts Center are central to campus life, academic program, and the greater Lancaster community. The position is responsible for supporting the Museum’s mission through exhibition design, preparations, and installation of both temporary and permanent collection exhibits as well as ongoing collections care of the permanent collection.

Essential Functions

● Supports the Curator of Exhibitions and Engagement’s work on exhibitions as well as artists, guest curators, F&M faculty and students in the preparation, design, and realization of relevant exhibition spaces. Attends and participates in project based meetings and ongoing communication between relevant parties. Excellent organizational skills, attention to detail, flexibility, and the ability to multi-task in a fast paced, visitor centered, team orientated environment.
● Supports the Collections Manager’s work on permanent collection projects supporting its care and conservation. Supports work on exhibitions from the collection and on the public grounds of F&M. Fabricates shelving and other exhibition related elements including mounts for collection based exhibitions. Frames work as necessary.
● Performs scheduled preventative maintenance including gallery and outdoor sculpture maintenance. Prepares and maintains the galleries for exhibition according to AAM standards. Inventories and orders exhibition supplies. Fabricates exhibition furniture and exhibition elements as needed. Responsible for reviewing and adhering to exhibition budgets lines relative to their duties. Acts as liaison with facilities, security, contractors, and vendors.
● Packs, unpacks, and transports artwork as needed. Constructs crates and other packing containers as appropriate. With oversight from the Collections Manager or Curator of Exhibitions, arranges shipping logistics for temporary and outgoing traveling exhibitions.
● Assists as needed with processing of new donations, ongoing permanent collections care, creating storage solutions for PMA and College artwork. Prepares artworks for class tours or workshops.
● Attends and assists in the facilitation of museum programs & events; including talks, tours, lectures, exhibition openings and receptions, class visits, training and performances. Mentors F&M interns and student museum workers with elements of exhibition design, preparation, installation and gallery maintenance.
● In addition to museum spaces at the Phillips, the position will assist with design and installation in the Winter Visual Art Center galleries, as needed for museum related exhibitions and events. Learn more about The Phillips Museum of Art, click HERE.

Requirements:
● Bachelor’s degree in Studio art, art history, museum studies, or related discipline required. Master’s degree in Studio art, art history or museum studies preferred.
● Four to seven years of relevant experience required, additional years preferred.
● Advanced exhibit design software experience and ability to use hand and power tools required.
● Intermediate skills in fabrication, soldering, carpentry and audiovisual skills
● Expert analytical and project management skills
● Intermediate experience using Google Suite and Exhibit Collections software and databases, preferred.
● The ability and willingness to provide excellent service and to work in a collegial manner with students, faculty and staff, and other constituencies is essential.
● Evidence of commitment to equity and diversity.
● Successful interview.

Because this position requires occasional driving for College business, the successful candidate must possess a U.S. or Canadian driver’s license which has been valid for at least two years, have a driving record that is free from excessive motor vehicle violations within the last three years, and have had no convictions in the last 24 months for driving under the influence of alcohol or drugs.

Because this position works with minors (non F&M students under the age of 18) please review this link that includes information regarding the protection of minors. This link also outlines information regarding a mandatory training you must complete prior to working with minors. The online training course must be completed at least once every two years by faculty, staff and Franklin & Marshall students who interact with minors. This position Includes a variety of physical conditions, such as proximity to moving mechanical parts of machinery or tools used to perform work, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals. There is air or skin exposure to POLS (Petroleum, Oil, and Lubricants) or other cutting fluids. Lifting more than 50 pounds is occasionally required.

Additional Information:

Offers of employment are contingent upon the successful completion of reference checks, a criminal background verification, and verification of credentials. The College will coordinate these verifications. Full-time members of the Franklin & Marshall College professional staff receive competitive starting pay and a comprehensive benefits package that includes health coverage, dental, vision, education benefits for employees, spouses and dependent children, and enjoy access to all College facilities including dining
venues to suit all tastes, recreation and fitness facilities, and libraries, plus access to College performances, lectures, and events.

Franklin & Marshall College is committed to having an inclusive campus community where all members are treated with dignity and respect. As an Equal Opportunity Employer, the College does not discriminate in its hiring or employment practices on the basis of gender/gender-identity, sex, race or ethnicity, color, national origin, religion, age, disability, veteran’s status, genetic information, family or marital status, sexual orientation, or any other protected class. Individuals who need an accommodation due to a disability in order to submit an application or attend an employment interview should contact Human Resources at (717) 358-3995. Franklin & Marshall is proud to offer a smoke-free work environment.

Application Instructions:

All resumes and cover letters must be submitted via this online process. Full consideration given to applications received by July 14, 2021. We regret we are unable to accept applications or resumes submitted via mail, email, or fax.
(Posted 5/21)

Guest Experience Manager, The Franklin Institute, Philadelphia

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.

Position Description:

The Guest Experience Manager will supervise and execute all aspects of the museum floor operations with a primary focus on the ticketing and guest services functions. This customer-focused position must ensure that all of the areas perform successfully, meeting the operational, professional, and customer standards of the museum to deliver a world-class visitor experience.  The Guest Experience Manager will also be responsible for:

  • Supervise all departmental staff members and assist with any job function when needed
  • Successfully oversee the daily operating plan, including management of first aid and lost and found
  • Create a fun, positive, inclusive team environment for all staff members
  • Monitor departmental standards with a focus on delivering a World Class Visitor Experience
  • Manage and evaluate staff performance
  • Responsible for staffing; including recruiting, interviewing, hiring, and training
  • Assist with customer service training and reward and recognition programs for all front line staff
  • Assign and adjust staff members on the daily schedule to cover the museum based upon the days business pressures
  • Establish a significant presence on the floor to ensure all areas are operating successfully and that the staff members are having fun
  • Ensure the security of all revenue collected through the ticketing area by observing established theft deterrence measures
  • Execute the daily box office cash out including verifying all vouchers and coupons
  • Responsible for safe reconciliation and ordering operating funds as needed

Position Requirements

  • A Bachelor’s degree is preferred or a minimum of 3 to 5 years of experience managing staff in a sales and customer service setting are required.
  • Proven success operating within a high volume ticketed venue or visitor facing organization
  • Experience coaching, motivating, and monitoring staff members in a fun, energetic environment

Benefits Information:

The Franklin Institute offers a comprehensive benefits package including health, dental, vision, 401K, life insurance and disability coverage. We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits.

Please visit our Careers page at https://www.fi.edu/join-our-team/job-openings or contact employment@fi.edu (please indicate the position for which you are applying in the subject line). 

The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
(Posted 5/17)

Canal Boat Crew Member, The National Canal Museum, Easton

Reports to: Visitor Service Coordinator

Term of employment: Temporary, non-exempt; hourly, May through October

Expected Hours for 2021: May, weekends and some midweek work (12-15 hrs. per week);
June – September, Wednesday through Sunday, 11:00am – 5:00pm (approx. 30 hrs.
per week);
October, weekends with some midweek work (12-15 hrs. per week);
Actual hours may vary and some special events require evening hours

Compensation: $11.50/ hour

HOW TO APPLY: Application is open until filled. Applications should be submitted at
delawareandlehigh.org/about/team/ under Employment Opportunities.

The Delaware & Lehigh National Heritage Corridor and National Canal Museum is looking for flexible, people-oriented
staff who enjoy being active in the outdoors to work as seasonal Canal Boat Crew Members. Crew members need to be
safety-oriented, dependable and have strong customer service and decision-making skills.

The Josiah White II is Pennsylvania’s only mule drawn canal boat, offering public rides May – October. History comes
alive as we tell the region’s nationally significant story while traveling a beautiful, fully-watered stretch of the Lehigh
Canal. Canal Boat Crew Members are the backbone of our operation by providing four 45-minute rides on a typical day
and participating in special event cruises such as dinner cruises and charters. Crew are responsible for the smooth
operation of the canal boat, the care and handling of the mules (Hank & George), and the historical interpretation of the
Delaware & Lehigh National Heritage Corridor, the Lehigh Canal and Hugh Moore Park. Crew are also trained to handle
emergencies on the boat including first aid situations, water rescues and fires. This position is subject to child
abuse/criminal history clearances and random drug/alcohol testing per Coast Guard regulations. Applicant must
demonstrate proficiency and comfort with the physical job requirements.

Core Responsibilities:
 Provide the highest level of customer service for all visitors
 Provide care for the mules including grooming, harnessing, and feeding
 Walk with the mules on at least two of the rides per day (approx. 3/4 mile per trip)
 Steer the canal boat on at least one ride per day
 Deliver an interpretive talk on the canal boat during at least one ride per day

 Be prepared to handle emergency situations and deliver first aid if appropriate
 Keep the boat clean and safe for guests
 Attend and participate in weekly boat crew meetings, monthly trainings and annual full-day, D&L staff retreat
 Other duties as assigned

Requirements:
 Must be at least 18 years old
 Must have transportation (work site is not serviced by public transportation)
 Must be fluent in English with good communication skills and a pleasant attitude
 Willingness to gain familiarity with the cultural, industrial and environmental history of the Delaware & Lehigh
National Heritage Corridor
 Must complete and clear PA State Police criminal history clearance, PA Child Abuse clearance, and FBI federal
criminal history clearance
 Must be able to demonstrate proficiency and comfort with physical job requirements
 Current CPR, AED, and First Aid certifications required (may be obtained after promise of employment)
 Ability to adapt to changing circumstances
 Ability to work some evenings as needed
Preferred Qualifications:
 Experience handling and taking care of mules or horses preferred
 Experience handling boats preferred
 Bilingual in English/Spanish is highly preferred
 A demonstrated interest in history and in sharing it with others preferred

This position is subject to random drug/alcohol testing per Coast Guard regulations. This position participates in a
seasonal performance review. All employees are required to act respectfully toward individual co-workers and toward
the D&L’s overall organizational structure.

Physical Demands: Work requires a variety of physical activity including standing, walking (up to 3 miles a day) in field
conditions with uneven terrain, bending, kneeling, crouching, pushing, pulling, lifting a minimum of 25 lbs., climbing,
reaching, talking and hearing as required. Vision abilities include close and distance vision, peripheral vision and depth
perception, and the ability to adjust focus. The employee must be able to swim. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential functions.

Work Environment: Job duties require working outdoors in period clothing, at times in high heat/humidity, cold, and
the rain. Employees must be able to work around large equines. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.

Background: The Delaware & Lehigh National Heritage Corridor (D&L) preserves the historic pathway that carried
anthracite coal and iron from Wilkes-Barre to Bristol, PA. Today, the D&L Trail connects people to nature, culture,
communities, recreation and our industrial heritage. The organization was established by Congress in 1988 to celebrate
our nationally significant story centered on the transport of anthracite coal from the mines of Luzerne and Carbon
County to the markets in the Lehigh Valley and Philadelphia (via Bucks County). The D&L Trail is a multi-use trail
spanning 165 miles from the mountains of northeast Pennsylvania, along rivers and through the Lehigh Valley and Bucks
County. It’s 92% complete. We are a diverse organization with the ability to connect people to unique experiences in
nature and the environment, community and economic impact, health and recreation, history, preservation, and
education. Along with the National Canal Museum (an AAM accredited Smithsonian Affiliate), we make our home in
Hugh Moore Park in Easton PA.

HOW TO APPLY: Application is open until filled. Applications should be submitted at
delawareandlehigh.org/about/team/ under Employment Opportunities.
The Delaware & Lehigh National Heritage Corridor, Inc. (D&L) provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to
federal law requirements, the D&L organization complies with applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
(Posted 5/17)

Coordinator of Museum Experience and Access, Lehigh University Art Galleries, Bethlehem

Responsible for exceptional services and access to museum visitors of all ages and abilities, including oversight of the galleries during public hours, events and programs. The Coordinator will train and oversee work-study students and volunteers, collect visitor data, inclusive practices that remove barriers to visitation for visitors of all backgrounds and abilities and is responsible for Lehigh University Art Galleries social media. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community.

1. Coordinate all aspects of museum experience at Lehigh University Art Galleries (LUAG), including general inquiries from the public, scheduling of all group visits, ensuring accessibility for all museum guests and training information desk staff and volunteers
*Serve as the primary on-site LUAG staff member during public, evening and special event hours
*Serve as the primary point of contact for all LUAG volunteers and work-study students; coordinate onboarding and orientation, training, schedules and projects for all volunteers and work-study students in collaboration with LUAG staff
*Actively recruit volunteers and work-study students as needed
*Maintain LUAG Reading Room and LUAG pantry areas; monitor Reading Room usage and liaise with Library and Technology Services (LTS) staff as needed to catalog new materials
*Maintain and monitor “LUAG SHOP” (donation-based honor system store)

2. Support the Curator of Education and coordinate education programs, events and tours as needed, such as preparation of materials, ordering supplies, create promotional and marketing materials and social media
*Prep materials and supplies for upcoming education programs and events
*Greet and welcome visitors at start of programs; distribute post-program surveys and materials at conclusion of programs
*Coordinate marketing of education programs and events to expand audience attendance

3. Oversee mailing list and visitor attendance statistics, social media initiatives and efforts for LUAG and coordinate social media activities across multiple platforms; coordinate with LUAG staff and students who contribute to social media to maintain relevant and effective social media content
*Input data and maintain LUAG mailing lists, membership lists and visitor contact information
*Maintain accurate statistics for all visitors to LUAG and create monthly, quarterly and annual reports
*Compile and analyze data from visitors through post-program evaluations and surveys, on-site comment cards and feedback

Grade: 7-37.5

Position Number: S72610

Special Considerations

The duties of the position do not allow for a remote work option; the employee in this position will be required to work on campus where they can be fully accessible to the Lehigh community

This position works with minors

Various shifts/schedule; must be flexible to accommodate special evening events and weekends

Will sometimes need to sit, stand, walk, need to speak and hear, use hands and arms to reach, touch, handle, pull, push, or feel and lift up to 25 pounds

Qualifications

High school diploma or equivalent combination of education and experience

One to three years related work experience

Supervisory experience preferred

Excellent communication, interpersonal skills and a high level of customer service required

Solid analytical, decision making and problem-solving skills

Ability to build, foster and maintain positive professional relationships

Solid writing ability, attention to detail and organizational skills

Ability to adapt and be flexible, showing initiative, with sound reasoning and judgment

Solid ability to plan and organize events

Excellent computer skills with experience using word processing, spreadsheet, database and presentation software

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

Please click here to apply.
(Posted 5/12)

Visitor Center Coordinator, Meadowcroft Rockshelter and Historic Village, Avella

Meadowcroft Rockshelter and Historic Village operates in association with the Senator John Heinz History Center, an affiliate of the Smithsonian in Pittsburgh and Pennsylvania’s largest history museum. Meadowcroft, a National Historic Landmark, is the oldest site of human habitation in North America and features a massive rock overhang used by the region’s earliest inhabitants for shelter as early as 19,000-years-ago. Meadowcroft’s 19th century village features a covered bridge, one-room schoolhouse, blacksmith shop, church, and two log houses that create a charming country village setting. The 18th century frontier trading post emphasizes the period of European contact and the impact of the fur trade. The 16th century Indian Village includes wigwams, recreated prehistoric artifacts, and hands-on activities related to American Indian agriculture. Meadowcroft Rockshelter and Historic Village is located in Avella, Pa., Washington County, within an hour’s drive of Pittsburgh, Wheeling, W.Va., and Steubenville, Ohio.

The Senator John Heinz History Center, the largest history museum in Pennsylvania and an affiliate of the Smithsonian Institution, is seeking a full-time Visitor Center Coordinator for the Meadowcroft Rockshelter and Historic Village located in Avella, PA.

The Visitor Center Coordinator’s primary responsibility is to oversee the front of house operations at Meadowcroft, providing excellent customer service to ensure that every visitor has an enjoyable experience that exceeds their expectations. Excellent customer service includes friendly and welcoming interaction through all phone, electronic, and face to face contact with the public; a positive admissions and/or group reservation process and maintaining an engaging museum store. This position coordinates the visitor center and museum shop operations, working within the annual budget to establish quality service, ensure the quality of merchandise/food, and to increase earned income from sales. Additional tasks include providing administrative support for the Meadowcroft Director. Successful candidate must be able to work as part of a team while maintaining a high level of hospitality, courtesy, and professionalism with all guests and fellow employees.

This is a full-time position. In addition to a weekday schedule, successful candidates must be available on weekends. This position reports to the Director at Meadowcroft Rockshelter and Historic Village.

Requirements: High school diploma, bachelor’s degree desired, but not essential, willing to acquire general knowledge of American History. One-year experience in customer relations, preferably within a museum environment. Selected candidate must possess excellent verbal communication skills and extraordinary customer service skills. Must be familiar with point-of-sale systems and be proficient with Microsoft Office Suite and the ability to learn new software as necessary. Pennsylvania Act 33/34/114 clearances.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability Minorities encouraged to apply.

Qualified applicants should apply https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=26464&clientkey=8C418A547E1D3E774FF0277E8175A385 or submit a cover letter (including salary requirements) and resume to: Renee Falbo, Director of Human Resources Senator John Heinz History Center 1212 Smallman Street, Pittsburgh, PA 15222
(Posted 5/12)

Assistant Curator, The Andy Warhol Museum, Pittsburgh

The Warhol is one of the four Carnegie Museums of Pittsburgh, and a collaborative project between Carnegie Institute, Dia Art Foundation, and The Andy Warhol Foundation for the Visual Arts, Inc. Plans to house The Warhol in Pittsburgh were announced in 1989, and the museum opened its doors during a 24-hour celebration on May13, 1994. Originally built in 1911 as a distribution center for products sold to mills and mines, The Warhol was redesigned by architect Richard Gluckman and features seven floors of gallery and exhibition space as well as an underground level that houses The Factory education studio and the conservation lab. 

Carnegie Museums of Pittsburgh is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community.  

The Assistant Curator contributes and collaborates with the chief curator on the interpretation, development, presentation, and care of the museum’s collections. The role supports planning and implementation of exhibitions, gallery rotations, collection research, curatorial administration, and public programming, with a cross-departmental and collaborative approach. The Assistant Curator lends organizational support to ongoing departmental functions and initiatives, including exhibitions and displays related to Andy Warhol as well as those of modern and contemporary artists. The Assistant Curator will foster relationships with professionals in the curatorial field as well as with universities and potential partners. The Assistant Curator will conceive of, organize, and implement their own exhibitions and projects related to the AWM collection and archives, in consultation with, and sometimes in collaboration with, the chief curator and/or other departments, including the Archives and the Film & Video department.

EDUCATION AND EXPERIENCE: Requires a master’s degree in art history or related field, as well as five years of relevant museum experience, including a successful track record in exhibitions, publications, collaborative projects, and public speaking.

KNOWLEDGE, SKILLS AND ABILITIES: The Assistant Curator will have a history of impactful curatorial work as well as knowledge of exhibition procedures and logistics. The candidate will have strong organizational, communication, and interpersonal skills. The candidate must have excellent writing and editing skills as well as experience working with a range of art. Must be proactive and work collaboratively with colleagues in a team-oriented environment as well as take initiative when working independently. Attention to detail and an ability to meet deadlines is necessary. Proficiency with Microsoft Office programs, including Word, Excel, and Outlook. The Assistant Curator will be expected to gain familiarity with TMS, the museum’s collections management system. Knowledge of Andy Warhol, popular culture, and contemporary social and cultural issues is preferable. Native or bilingual proficiency in another language a plus.

PHYSICAL REQUIREMENTS: Work is sedentary in nature. Must be able to lift 25 pounds, bend, stand, and navigate spaces for installations, as necessary. Occasional travel is required, and some flexibility in schedule is necessary, including evening and weekend hours.

PRINCIPAL ACCOUNTABILITES

  • Coordinates permanent collection and archival presentations, rotations, exhibitions, and special projects, in consultation with chief curator and related departments.
  • Supports and organizes exhibitions and gallery rotations, utilizing the art collection, archives, and film & video collection.
  • Working with Manager of Archives and the Director of Moving Images and Digital Media acts as point of contact, internally, for curated exhibitions, displays, and projects that include any archival material and/or the film & video.
  • Works with chief curator on collection data, including research and writing detailed reports on proposed acquisitions; deaccessions; researching and updating information on the permanent collection and non-collection objects.
  • Liaises acquisitions/deaccessions process with donors, archivist, registrar, conservation, and other internal departments, including off-site non-collection objects with the supervision of the Associate Registrar for Collection.
  • Researches and writes visitor-friendly and/or scholarly interpretive materials including labels, gallery didactics, audio guide text, and essays for publication.
  • Contributes to the development department in relation to grant writing and fundraising initiatives for all areas related to the collection, including archives, film & video, and Portrait Society.
  • Collaborates on loan requests and general inquiries with registrars, conservators and other departments
  • General departmental duties
  • Assist chief curator with the organization of exhibitions, gallery rotations, publications, public programs and special projects, both at The Warhol and at partnering institutions.
  • Assist chief curator on administrative management of the department.
  • Conceives and organizes their own original exhibitions utilizing the collection, film & video, as well as the archives.
  • May serve as organizing curator for travelling exhibitions.
  • Fosters relationships with regional, national, and international colleagues, local arts and community organizations, and universities for potential collaborations.
  • Assists with hosting visiting colleagues, scholars, and other professionals in the field.
  • Ensures the effective functioning of curatorial department workflow while curators are out of the office and assists other departments on shared exhibitions and projects.
  • Represents AWM curators, and the department, when needed.
  • Other duties as assigned.

This is a union position.  

The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment:

  • Pennsylvania Child Abuse History Clearance
  • Pennsylvania State Police Criminal Record Check
  • FBI Fingerprint Criminal Background Check

Obtaining the required clearances is completed as part of the new hire process.

Carnegie Museums is an Equal Opportunity-Affirmative Action Employer – Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.

Please apply at the Carnegie Museums of Pittsburgh job portal.
(Posted 5/10)

Director of Marketing and Promotions, The Franklin Institute, Philadelphia

The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At The Franklin Institute, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.

Position Description:

The Director of Marketing and Promotions will be responsible for planning and overseeing the execution of comprehensive, integrated marketing campaigns that meet or exceed revenue goals for all Institute exhibits, programs, and initiatives. The successful candidate will work collaboratively on a team and with colleagues throughout the organization and in the community. The successful candidate should be experienced in all advertising media vehicles, have a track record of planning effective promotional strategies and events, and the analytical skills to analyze data to pivot marketing campaigns, as needed. Leadership, strategic and creative thinking skills are a must.  The Director of Marketing and Promotions will also be responsible for:

  • Creating and overseeing execution of cross-functional marketing plans for the museum, its programs, and exhibitions that meet or exceed attendance and revenue goals.
  • Developing messaging and targeting strategies for advertising campaigns, overseeing development of creative executions.
  • Analyzing campaign data and developing strategies to pivot, as needed, to maximize effectiveness.
  • Ensuring brand messaging and identity consistency across all communications.
  • Working closely with exhibition partners in the marketing of traveling exhibitions.
  • Managing media planning/buying agency partner.
  • Developing relationships with all facets of media to secure important trade and programming to promote the Institute’s goals.
  • Planning and executing promotional events.
  • Managing, mentoring, and building morale among direct-reports.
  • Staying current with industry trends and best practices to ensure that marketing strategies stay up to date with new ad product and placement opportunities to maximize ROI on campaigns.
  • Developing mutually beneficial relationships with other cultural organizations, including VisitPhiladelphia, PHLCVB, and the Greater Philadelphia Cultural Alliance.
  • Staffing marketing events as needed.
  • Other duties as assigned.

Position Requirements

  • A bachelor’s degree in Marketing or related field
  • Minimum eight (8) years of marketing experience in a supervisory capacity
  • Experience in museum, themed entertainment, sports, or attractions marketing strongly preferred
  • Excellent communications skills
  • Experience working with ticketing systems and customer database management
  • Proficiency in Microsoft Office and CRM platforms

Benefits Information:

The Franklin Institute offers a comprehensive benefits package including health, dental, vision, 401K, life insurance and disability coverage. We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits.

Please visit our Careers page at https://www.fi.edu/join-our-team/job-openings or contact employment@fi.edu (please indicate the position for which you are applying in the subject line). We look forward to hearing from you!

The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
(Posted 5/10)

Visitor Experience and Program Specialist, The Wharton Esherick Museum, Malvern, PA

The Wharton Esherick Museum is currently seeking two Visitor Experience & Program Specialists to join our small, dedicated team. Your primary role will be leading tours and assisting in developing and delivering programs which advance the public experience and reflect both Esherick’s legacy and the joy of discovery throughout his Studio. You will also have the opportunity to learn about and contribute to many areas of a small museum during a time of growth and changing operations, including collections management, curatorial activities, evaluation and audience development, and general administrative tasks.

Responsibilities:

Visitor Experience

  • Research and develop in-depth familiarity with Esherick’s work and legacy.
  • Lead tours of the Studio and deliver direct interpretation to the public.
  • Greet visitors and orient them to the Museum and the visitor experience.
  • Ensure that all interactions between visitors, volunteers and staff are as welcoming and engaging as possible.
  • Process admissions, membership and store transactions through a POS system.
  • Provide support in booking tours, including answering phone calls and email correspondence.
  • Help with occasional special events.

Collections/Curatorial

  • In conjunction with the staff, utilize collections and archives to enhance the visitor experience and help develop interpretive activities.
  • Assist with collection inventories and physical care, including light cleaning, rehousing, and spot audits.
  • Support curatorial staff in areas including research, installation, and collections management as needed.

Administrative

  • Assist in processing membership and gift acknowledgements.
  • Assist with data entry.
  • Assist with store management including restocking and basic inventory tracking.

Qualifications:

A successful candidate will be an emerging professional looking for an opportunity to gain experience and meaningfully contribute to the programmatic and operational development of a growing institution.

  • Possess or be working towards a Bachelor’s degree in museum studies, education, communications, fine art, art history, history or a related field. Relevant experience in place of formal education will also be considered.
  • Be comfortable managing a point of sale system, cash transactions, and other front desk operations.
  • Knowledge of or interest in contemporary craft, art history, design, material culture, etc. preferred.
  • Prior visitor services, education, or general experience in a museum setting is highly valued.

Pay:

Starts at $16/hour.

The schedule for this part-time position will be 16-24 hours per week during the days we are open to the public (Thursday-Sunday). Sundays and every other Saturday are required, though there is some flexibility for occasional weekend days off. The position has the potential for growth.

Please send your resume along with a brief letter telling us a little about yourself and your interest in the Museum to Julie Siglin: julie@whartonesherickmuseum.org.

The Wharton Esherick Museum celebrates and preserves the legacy of American artist Wharton Esherick, who worked primarily in wood to create furniture, furnishings, utensils, interiors, buildings and more. A National Historic Landmark for Architecture, his hilltop studio/residence, with more than 300 of his works on exhibition, has been preserved much as it was when the artist lived and worked there. For more information see our website at: www.whartonesherickmuseum.org

Wharton Esherick Museum is committed to addressing inequities in our organizational culture and public programming and creating an environment in which all people are welcomed, appreciated and valued. We especially encourage members of underrepresented communities to apply. The Wharton Esherick Museum is an equal opportunity employer.
(Posted 5/10)

Posting a job opening with PA Museums

Hiring the best candidate increases your organization’s capacity, and PA Museums is here to help. We post job openings as a service to our membership and potential membership. We post positions available in the Commonwealth of Pennsylvania and sometimes those in neighboring states depending upon a number of variables. To post a position opening with PA Museums, please feel free to send us your job description that includes any application deadlines, salary information, and how to apply. We post openings for thirty days, but we are pleased to extend postings at your request.